Shipping & Returns

 

WORLDWIDE SHIPPING

SKINARMA ships worldwide, with the exception of Israel, Russia, Latvia, and Ukraine, where shipping is currently suspended.

Shipping costs and delivery times are calculated at checkout. We offer free standard shipping for orders above $100.

Rates are based on the weight, quantity, and type of items in your order, and will be reflected on the checkout page when you place your order.

 

ESTIMATED SHIPPING TIMES

Orders are typically dispatched within 3 working days. Delivery times vary depending on the selected shipping method and destination.

Standard postal delivery usually takes between 14–30 working days, depending on your location. We offer express delivery with tracking to most locations, which typically takes 5–7 working days.

 

CUSTOM TAXES AND DUTIES / VAT

Some countries may apply custom duties, or VAT taxes on shipments received from overseas. Please note that any associated duties, domestic charges or other additional taxes are to be borne by the customer. We will do our best to ensure the best shipping experience, however much of the process is out of our control and is in the control of your domestic countries’ officials and mail systems.


EXCHANGES & RETURNS POLICY

We’re really stringent with our quality control, but occasionally something might slip through the cracks. If your SKINARMA product is defective or not functioning, or we sent you an incorrect order by mistake, please kindly email our support team at ecommerce@skinarma.jp with your order details, a description of the fault or damage and either a picture or video of the product defect.

SKINARMA electronic products comes with a 1-Year Limited Warranty from the day they were bought, when used under normal conditions and for the purpose intended. This Limited Warranty covers any defects in material or workmanship and strictly does not apply if damage is caused by unreasonable use, or neglect, normal wear and tear or if you change your mind. You may read more about our Warranty here. Terms and Conditions apply.

For SKINARMA products that are not purchased through our online store (www.skinarma.com), please kindly reach out to the re-seller or retail partner from which the product was purchased instead.

For any Exchange/Return requests, please note:

  • All exchange/return requests must be submitted within 7 days of the order being delivered.
  • Picture/video of the entire order (with packaging) must be submitted for verification.
  • Exchanges/returns requests will not be applicable for orders with defects or errors. Please email our support team (at ecommerce@skinarma.jp) for defective items or wrong orders instead.
  • Strictly no exchanges are allowed for carry items and electronics products (with batteries).


For successful requests, you will be offered 50% off the item you wish to exchange your order for instead of a standard 1-for-1 exchange/return (Shipping charges not included).